Our terms and conditions - Your consumer rights
Sales policy - Online terms and conditions
On this section of the site you can access info on the terms and conditions relating to sales on Girl Gamer Games and your rights as a customer when purchasing on Girl Gamer Games.
Mis-sold a product? Well, here is some helpful information:
If it turns out that you are not happy with your purchase or it is not what you intended to buy then we are more than happy to provide you with a refund. Providing that you have not used the product in question and it is in its original condition and packaging then get in contact with the team at Girl Gamer Games quoting your receipt number. At Girl Gamer Games it is our goal to make you happy with your order and if you are not then we want to make it so easy to sort out your issue. As a result, we've made it as simple as possible for you to return a mis-sold or unwanted product.
Our complaints procedure:
In the event that you are unhappy feel free to contact the team, who will be happy to resolve your concerns. Our team are not satisfied unless you are satisfied, so if you have an issue then you should contact us. Whether your problem is large or small, the Girl Gamer Games team will try to address your concerns immediately. All you have to do is send an email or make a call and they will get right back to you. What could be simpler? So if you have a problem then drop us a line without hesitation.
Product prices and customer satisfaction:
Girl Gamer Games product prices are evaluated regularly to ensure that they are of a similar price to other companies within our industry. This means that you will pay a fair price for your order and that you receive value for your money. In addition, all our products are advertised with the latest, most accurate and correct details to prevent unwanted transactions. This means that you will get products you are satisfied with and that will fulfil your needs. This is something that we pride ourselves with at Girl Gamer Games. As a result, you will always get a product for the right market value.